Terms & Conditions

Last Updated: 2/17/2026

1. Business Info

[Your Company Name] is a cosmetic retailer operating online from Lahore, Pakistan. By placing an order on our website, you agree to the following terms.

2. Cash on Delivery (COD) Policy

Payment Method: We only accept Cash on Delivery (COD) at this time.
Exact Change: Please try to have the exact amount ready when the rider arrives. Riders may not always carry sufficient change.
Order Confirmation: After you place an order, our team in Lahore will likely call or WhatsApp you to confirm the order details and total amount before dispatching. If we cannot reach you, the order may be delayed or cancelled.

3. Product Disclaimer (Cosmetics)

Skin Sensitivity: Cosmetics affect everyone differently. We recommend doing a patch test before applying a new product to your face or skin.
Authenticity: We guarantee that all products sold are [original/authentic OR high-quality formulations]. If you have specific allergies, please check the ingredient list (physically on the product upon delivery) before accepting it.
Colors: Product photos are for illustration purposes. Slight color variations may occur due to screen settings or photography lighting.

4. Shipping & Delivery (Lahore & Pakistan Wide)

Locations: We deliver across Pakistan, with a special focus on Lahore.
Delivery Time: Delivery usually takes [e.g., 1-2 working days in Lahore / 3-5 working days for other cities].
Failed Delivery: If you do not answer the phone when the rider attempts delivery, or if the address is incorrect, the order will be returned to us. Re-shipping charges may apply for a second attempt.
Cash Handling: Our riders are authorized to collect cash only. Do not hand them more money than the order total unless they have confirmed change is available.

5. Return, Refund, and Exchange Policy

Because cosmetics are hygiene-sensitive products and we operate on COD, we follow this policy:

Change of Mind: We generally do not accept returns if you simply “changed your mind” or “didn’t like the color” after opening the seal.
Damaged/Defective Items: You have the right to inspect the parcel before accepting it from the rider.
- If the product is leaking, broken, or damaged, refuse to accept it Tell the rider you are rejecting it. We will not charge you.
- If you accept the parcel (pay money) and later find a defect inside, you must contact us within [e.g., 24/48] hours with a video of the unboxing showing the defect.
Wrong Product: If we sent the wrong item, please contact us immediately. We will arrange a replacement or return.

6. Order Cancellation

By You: You can cancel your order before it is dispatched. If it has already been handed to the courier, you must wait until delivery is attempted and refuse it to avoid charges (though a failed delivery fee may apply depending on the courier).
By Us: We reserve the right to cancel orders if we suspect fraudulent activity or if the address is incomplete.

7. Limitation of Liability

[Your Company Name] shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our cosmetic products. Our total liability, in any case, shall not exceed the value of the product purchased.

8. Governing Law (Lahue)

These terms shall be governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Lahore.

9. Contact Us

If you have any confusion regarding the terms (especially the return policy), please talk to us before ordering.

Phone: 03120799553
Address: Lahore Pakistan.

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